
Auto Japón
Quito, Ecuador · Honda parts, with its own workshop.
The situation
The owner was the centre of everything. The salesperson performed 30% worse when he was away. Nothing the company knew how to do was written down anywhere.
What we did
Their first full Scale 14 diagnostic. We audited the four areas. The risk analysis surfaced exposures the owner had not seen.
- Over 20 years in business
- ~100 enquiries a month, half of them close
The same owner came back later with another of his businesses.
